Terms of Service

Orders & pricing

All orders are subject to acceptance and availability. Prices are in U.S. dollars and can change without notice; the price at checkout is the price you pay. In the rare case of an obvious listing error, we will contact you before charging or shipping, and you may cancel for a full refund.

Shipping & delivery

Parcel and LTL freight terms, delivery windows, and liftgate options are described on our Shipping page. Freight must be inspected on delivery; note any damage on the bill of lading before signing and call us — we file the claim with the carrier.

Returns

Unused equipment in original packaging may be returned within 30 days. Call (833) 345-2433 to start a return and get a return authorization before shipping anything back.

Warranty

New equipment carries the manufacturer’s warranty (shown on each product page). We help you register claims and coordinate service — you are never on your own with a manufacturer.

Commercial use

Products sold here are commercial equipment intended for commercial use. Residential installation may void manufacturer warranties.

SMS Messaging Terms

By creating an account, requesting a quote, or placing an order with Cooking Solutions of Nashville LLC (operating as Chef & Beyond), you agree to receive SMS messages related to your account, quotes, orders, delivery scheduling, service updates, and customer support. These messages are considered part of the services we provide. Consent is not a condition of any purchase.

Consent to Receive Messages

By providing your mobile number and checking the consent box during account creation, quote requests, or checkout, you authorize Cooking Solutions of Nashville LLC to send SMS messages to the number you provided. Consent is not transferable and applies only to this specific campaign and business.

Message Frequency

Message frequency varies depending on your interactions with our website and services. You may receive multiple messages during active quotes, orders, or service requests.

Charges and Fees

Standard message and data rates may apply. These charges are billed by your mobile carrier and are your responsibility.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages from us unless you opt in again.

Help Instructions

For assistance, reply HELP, call (833) 345-2433, or contact us at support@chefandbeyond.com.

Mobile Number Usage

Your mobile number will be used solely for transactional and customer-service messaging. We do not sell, share, or distribute your mobile number to third parties for marketing purposes. See our Privacy Policy for how we handle your information.

User Responsibilities

You are responsible for ensuring that the mobile number you provide is accurate and up to date. You agree not to provide a number that you do not own or control.

Service Availability

SMS delivery may be affected by your mobile carrier’s coverage, network availability, or device compatibility. Cooking Solutions of Nashville LLC is not responsible for delays or failures caused by carriers or third-party systems.

Liability & governing law

To the maximum extent permitted by law, our liability is limited to the amount paid for the product at issue. These terms are governed by the laws of the State of Tennessee, and any dispute will be resolved in the courts of Davidson County, TN.