The part after you buy
The big supply sites are great — until something goes wrong.
Restocking fees, one-day damage windows, claims you have to file yourself. We built our policy to be the opposite: 30-day returns, no restocking fee on our error, we file the freight claim, and we answer the phone.
30-day returns
Unused equipment in its original packaging can come back within 30 days of delivery. Call us for a return authorization and we set it up — no forms buried three menus deep.
Zero restocking fee when it’s on us
Wrong item shipped, damaged in transit, or a listing error? You pay a 0% restocking fee — nothing, and no return shipping. Changed your mind? Unused equipment in original packaging returns within 30 days with a 30–40% restocking fee, quoted up front before you ship.
We handle the entire freight claim
If a pallet arrives damaged, note it on the bill of lading and call us immediately. We handle the entire freight claim with the manufacturer — you don’t spend your week arguing with vendors. Damage claims must be submitted within 48 hours.
A human answers the phone
Call (833) 345-2433 Mon–Fri 8am–4pm CT and you reach a foodservice specialist in Nashville — someone who can pull up your order, your freight tracking, and your warranty on the spot.
Side by side
Based on the published return and freight policies of the leading national equipment e-tailers (2026).
| Chef & Beyond | Typical national supply site | |
|---|---|---|
| Restocking fee on standard returns | 0% on our error · 30–40% on change-of-mind, quoted before you ship | 15–30%, often even when the error is theirs |
| Freight damage window | Note it on the BOL, call us, submit within 48 hours — we take it from there | As little as 1 business day to report, or the claim is denied |
| Who files the freight claim | We do | You do — customer vs. carrier |
| Return window | 30 days | 15–30 days, category-dependent |
| Who you talk to | A Nashville specialist who answers the phone | Ticket queues and chat bots |
| Warranty help | We register and coordinate the claim for you | "Contact the manufacturer" |
The fine print, in plain English
- Returns need a return authorization first — call or chat before shipping anything back.
- Change-of-mind returns must be unused and in original packaging and carry a 30–40% restocking fee; special-order and custom-fabricated items are quoted case by case. When the error is ours, the restocking fee is 0%.
- Freight damage must be noted on the bill of lading at delivery and the claim submitted within 48 hours — that signature and window are what let us win the claim for you.
- Refunds land back on your original payment method within 5 business days of the return arriving.
Questions operators ask
What if my equipment arrives damaged?
Inspect every pallet before signing. Note any damage on the bill of lading, take photos, and call us immediately at (833) 345-2433 — damage claims must be submitted within 48 hours. We handle the entire freight claim with the manufacturer and get you a replacement or refund; you are not left to fight anyone.
Do you charge restocking fees?
Never when the mistake is ours — wrong item, transit damage, or a listing error means a full refund with a 0% restocking fee. For change-of-mind returns of unused equipment in original packaging, a 30–40% restocking fee applies, and we quote the exact number before you ship anything back.
How do I start a return?
Call (833) 345-2433 or use live chat within 30 days of delivery. A specialist issues a return authorization and arranges pickup for freight items.
Who handles warranty claims?
Every unit carries its full manufacturer warranty, and we handle the paperwork: we register the claim and coordinate service so you are never on your own with an 800 number.
Buy like someone has your back.
Because someone does. Shop the catalog, or talk to a specialist who will still pick up the phone after the sale.