Privacy Policy

Information we collect

When you place an order, request a quote, or contact us, we collect what we need to serve you: your name, business name, email, phone, and shipping/billing address, plus the details of your order or request. If you create an account, we also store your order history and saved preferences.

Payment cards never touch our servers. Card details are entered directly into and processed by Stripe; we receive only a confirmation, the card brand, and the last four digits.

Cookies & analytics

We use Google Analytics and Microsoft Clarity to understand how the site is used (pages visited, searches, approximate location), and Crisp to power live chat. These services set cookies. We use this data to improve the store — never to sell to third parties.

How we use your information

To fulfill orders, arrange freight, respond to quotes and service requests, send order updates, and — only if you subscribed — occasional product news. Every marketing email includes one-click unsubscribe.

Sharing

We share data only with the processors needed to run the store: Stripe (payments), our hosting and database providers, freight carriers (name, phone, delivery address), and the analytics/chat tools above. We do not sell or rent personal information, ever.

SMS Communications

By providing your mobile phone number to Cooking Solutions of Nashville LLC (operating as Chef & Beyond), you consent to receive SMS messages related to your account, quotes, orders, delivery scheduling, service updates, and customer support. Message frequency varies based on your activity with our website and services.

How We Use Your Mobile Number

Your mobile number is used solely for transactional and customer-service messaging, including but not limited to:

• Quote confirmations and updates
• Order status notifications
• Delivery scheduling
• Service reminders
• Responses to customer inquiries

No Mobile Number Sharing or Selling

We do not sell, share, transfer, or disclose your mobile number to third parties for marketing purposes. Your number is used exclusively by Cooking Solutions of Nashville LLC for the purposes described above. All the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except with service providers acting on our behalf solely to deliver the messages you requested.

Message Frequency

Message frequency varies depending on your interactions with our website, quotes, and orders. You may receive multiple messages during active orders or service requests.

Message and Data Rates

Message and data rates may apply. These charges are billed by your mobile carrier and are your responsibility.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages from us unless you opt in again.

Help Instructions

For assistance, reply HELP or contact us at support@chefandbeyond.com.

Updating Your Information

You may update your mobile number or communication preferences at any time by logging into your account on our website. See our Terms of Service for full SMS program terms.

Retention & your rights

Order records are kept as required for tax and warranty purposes. You can ask us to show, correct, or delete the personal data we hold about you at any time — email us or call (833) 345-2433.