Privacy Policy

Information we collect

When you place an order, request a quote, or contact us, we collect what we need to serve you: your name, business name, email, phone, and shipping/billing address, plus the details of your order or request. If you create an account, we also store your order history and saved preferences.

Payment cards never touch our servers. Card details are entered directly into and processed by Stripe; we receive only a confirmation, the card brand, and the last four digits.

Cookies & analytics

We use Google Analytics and Microsoft Clarity to understand how the site is used (pages visited, searches, approximate location), and Crisp to power live chat. These services set cookies. We use this data to improve the store — never to sell to third parties.

How we use your information

To fulfill orders, arrange freight, respond to quotes and service requests, send order updates, and — only if you subscribed — occasional product news. Every marketing email includes one-click unsubscribe.

Sharing

We share data only with the processors needed to run the store: Stripe (payments), our hosting and database providers, freight carriers (name, phone, delivery address), and the analytics/chat tools above. We do not sell or rent personal information, ever.

SMS / text messaging

If you opt in to text messages (for example when requesting a quote or price match), we collect your mobile number and your consent so we can text you about your orders, quotes, and service requests. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except with service providers acting on our behalf solely to deliver the messages you requested.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. See our Terms of Service for full SMS program terms.

Retention & your rights

Order records are kept as required for tax and warranty purposes. You can ask us to show, correct, or delete the personal data we hold about you at any time — email us or call (833) 345-2433.